Online Course » CW203 Child Welfare II - Advanced Communication Strategies

Course Description:
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures and signs. It is important to know how to effectively communicate with the individuals you serve as well as with other people within your environment. 
Course Objective:
• Define communication, including the reasons we communicate and barriers to effective communication. 
• Identify effective communication strategies that can be used at different levels of the organization.
• Identify your personal values and how they affect your relationships with the people you work with. 
• Describe effective communication skills for communicating respectfully with or about clients. 
• Comprehend the principles of confidentiality and how they affect communication. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

SU05 Substance Use and Addictive Disorders - Community Supports and Service Networking
The purpose of this module is to help to familiarize you with the community supports and resources that are available to clients, and to understand more of the successes and challenges clients face in the community


SU10 Substance Use and Addictive Disorders - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.


CW105 Child Welfare I - Community Supports and Teamwork
The purpose of this module is to demonstrate how community supports the child’s identity, growth, and development; how to locate and develop community resources; and how to work as a member of a professional team to best meet child and family needs.


EC09 Extended Care - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.

SU03 Substance Use and Addictive Disorders - Communication
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.
Forgot Password help button image Create Account