For Social Workers: Any complaints filed by Social Workers should be directed initially to the CE Coordinator at support@athealth.com. At Health's Social Work Consultant will immediately be notified of the grievance. If the CE Coordinator is unable to resolve the complaint within 5 business days, the CE Coordinator will refer the complaint to the Social Work Consultant to review and respond. Within 10 business days, the Social Work Consultant will determine and prepare a response to the complaint and recommend action, if necessary. The Social Work Consultant's response will be communicated directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a refund or course credit to the complainant. The complainant is informed of the status of his/her complaint at all levels and all possible care will be taken to protect the confidentiality of the complainant.
For all other disciplines: Any complaints should be directed initially to the CE Coordinator at support@athealth.com. If the CE Coordinator is unable to resolve a complaint, the CE Coordinator refers the complaint to the CE Director within 5 business days of the complaint. If the CE Director is unable to resolve the matter, the complainant is asked to submit the complaint, the reason for the complaint, and any requested resolution in writing to the CE Director. The CE Director will consider the written request and respond in writing to the complainant within ten (10) business days of receipt of the written request. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a refund or course credit to the complainant. The complainant is informed of the status of his/her complaint at all levels and all possible care will be taken to protect the confidentiality of the complainant.