Online Course » Client Focused Communications - Listening: Focus on the Client

Course Description:
Listening sounds easy enough, but it takes special skills to learn to be an active listener.
Course Objective:
After completing this lesson, the student will be able to:  Understand the importance of being a good listener; Demonstrate active listening; Set aside opinions; Listen without judgment; Read non-verbal cues.
aQuire Training Solutions - view details

Order Online Course

Quantity Unit Price

Other Courses You May Be Interested In

Client Focused Communications - Clientspeak: Patronizing Language
Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.

Client Focused Communications - Courtesy: Beyond Politeness
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.

Client Focused Communications - Be There: People Come First
Being available for clients is the first step in good customer service.

Client Focused Communications - Be Positive: Going the Extra Mile
Being positive means finding reasons why things will work, instead of reasons why it won’t.

Client Focused Communications - Be Reliable: Following Through
Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.

Forgot Password help button image Create Account